Terms of service

 

SIA “Home Hube”

Registration number: 50203598051

VAT number: LV50203598051
Adress: Slokas Street 175-7,

Riga, Latvia, post code: LV-1029
Email: info@homehube.com

Phone: +371 29232767

 

1. Introduction

Welcome to Home Hube! Your go-to destination for unique home décor and essential goods designed to elevate any space. As a new brand, we’re dedicated to bringing you thoughtfully crafted items that blend style, quality, and a touch of inspiration. Please read on to discover the guidelines that shape our services and help us serve you better! By accessing or using our website and services, you agree to be bound by the Terms and Conditions set forth below. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.

Our Terms and Conditions sets forth the legal agreements between SIA “Home Hube” (the "Home Hube", "we", "us", or "our") and the customer ("customer", you", and "your"). We encourage you to review these Terms and Conditions to fully understand your rights and obligations when accessing and using our services. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.

Our operations and your use of our services are governed by these Terms and Conditions and our comprehensive policies, designed to ensure transparency, fairness, and an excellent customer experience:

If a customer purchases goods/services through our site, email, phone or social media accounts, such an agreement is considered a Distance Contract ("Contract") and is subject to the laws of the Republic of Latvia that regulate distance contracts, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers Regulations of the Republic of Latvia on Distance Contracts, and others.

This Contract is entered into by and between Home Hube and the customer. This Contract outlines the terms and conditions under which you purchase home goods and decors ("Products") from our website, www.homehube.com. The Contract is considered concluded from the moment of order payment confirmation.

By placing an order through our site, email, social network or phone, you signify your acceptance of our Terms and Conditions, including the referenced Shipping Policy, Privacy Policy, Return and Refund Policy. This Contract, together with the Shipping Policy, Privacy Policy, Return and Refund Policy, constitutes the entire agreement between you (the customer) and Home Hube. We recommend you read these documents carefully to fully understand your rights and obligations as a customer of Home Hube.

2. Product Information

Navigate through our site to browse our range of home goods and decors. Each product page provides detailed information about the item, including photos, descriptions, price (including VAT), and available variants (such as colour or size).

Certain products may be available exclusively, with limited stock. These products may have specific shipping times (pre-orders option) and limited quantities.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

3. Prices and Payment

The currency for transactions on the site is Euro (€). Prices include VAT (21%). Purchases can be paid for using the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

  • Latvian online bank payments: Swedbank, SEB, Citadele, and Luminor,
  • Estonian online bank payments: Swedbank, SEB, Luminor,
  • Lithuanian online bank payments: Swedbank, SEB, and Luminor,
  • Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, Pohjola, POP Pankki, S-Pankki, Säästöpankki,
  • Worldwide Visa/Mastercard card payments.

Note: When using the online banking payment method, confirm the order and click on the "Return to Merchant" button.

Personal data required for payment processing is transferred to the licensed payment institution Maksekeskus AS.

The Contract comes into effect upon successful payment to the online store's bank account. If, for any reason, the order cannot be fulfilled, you will be informed, and the paid amount will be refunded as soon as possible, but no later than 14 days after receiving the notification.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

4. Order Process

To place an order, you must follow the order process on our site, which includes product selection, checkout, and payment. An order confirmation will be sent to you via email upon successful completion of your order.

Delivery costs are displayed before the order confirmation. Purchased products are delivered to the address specified by the Customer within 4-30 days. In exceptional cases, we reserve the right to dispatch the products within up to 45 days, informing the customer accordingly. In the case of pre-orders, the dispatch of the products will begin at the time specified in the product description.

Once your order is placed, we will prepare your items for shipping. You'll receive updates regarding your order status, including tracking information once your order is dispatched. Pre-order product dispatch starts at the relevant date described in the product description. Please note that some orders may be shipped in separate deliveries.

5. Accuracy of Billing and Account

You agree to provide current, complete and accurate information to access our services. You agree to promptly update your account and other information, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we make a change to or cancel an order, we will notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

6. Ordering Through Home Hube Social Media Pages and Email

Customers can place orders for our products through our official social media pages, including but not limited to Instagram, Facebook, and TikTok. By placing an order through these channels, you agree to adhere to all the terms and conditions outlined here. Customers can also order goods through our official email info@homehube.com.

Placing an Order: To place an order via our social media pages, customers can send a direct message (DM) to our official account. Please include the desired product(s), quantity, and any specific details required for your order. These rules also apply to orders made via e-mail.

Order Confirmation: Once your order is received, we will respond with an order confirmation message, including details of the product, price, and any applicable shipping fees. Your order is considered confirmed once you receive this message and we receive payment.

Payment: Payment must be made as per the instructions provided in the confirmation message. We accept various payment methods, which will be communicated at the time of the order.

Shipping & Delivery: Shipping and delivery times will be communicated at the time of order confirmation. Please ensure that your delivery address and contact information are accurate to avoid delays.

Official Communication: All official communication regarding your order will be conducted through our verified social media accounts or email (info@homehube.com). We will never ask for sensitive information like passwords or full credit card details through these channels.

Response Time: We strive to respond to all order-related inquiries within 24 hours (Monday – Friday). However, response times may vary depending on the volume of inquiries.

By placing an order through our social media pages or email, you signify your acceptance of our Terms and Conditions, including the referenced Shipping Policy, Privacy Policy, and Return and Refund Policy. We ensure that your information is kept secure and used only for the purpose of processing your order.

At Home Hube, we take the privacy and security of our customers seriously. Please be aware that Home Hube will never request sensitive information such as passwords, bank account numbers, credit card details, or any other confidential financial information through any communication channel, including email, phone, or social media platforms (e.g., TikTok, Instagram, Facebook).

While providing support or resolving issues, we may ask for additional information, such as order details, billing addresses, or preferred methods of communication. However, under no circumstances will we request the sensitive data.

If you ever receive a communication purporting to be from Home Hube asking for such sensitive information, please do not respond and contact us immediately at info@homehube.com.

7. Shipping Policy

Delivery times and costs are specified during the order process. Our Shipping Policy provides detailed information about delivery times, shipping methods, and partners. We strive to ensure timely and secure delivery of your orders. For more information, please visit our Shipping Policy page https://homehube.com/policies/shipping-policy.

8. Return and Refund Policy

Our Return and Refund Policy specifies the conditions under which you can return products and how refunds are processed. This includes instructions for initiating a return, time frames for returns, and how we handle refunds. For detailed information, refer to our Return and Refund Policy https://homehube.com/policies/refund-policy.

9. Affiliate Links and Third-Party Sites

Home Hube may feature products from external companies through affiliate links, which will direct you to third-party websites for purchasing those products. By clicking on these affiliate links, you understand and agree that Home Hube may earn a commission from any resulting purchases. Please note that Home Hube has no control over these third-party websites and is not responsible for their content, terms, policies, or practices.

Once you are directed to an external website, you will be subject to that website’s terms of service, privacy policy, and other relevant policies. We strongly advise reviewing these policies to understand how your personal information may be collected, used, and shared by the third-party site.

10. Consumer Legal Rights

In accordance with applicable consumer protection laws, the customer is entitled to the following rights if the goods or services provided under this contract do not conform to the terms agreed upon:

Right to Remedy: The consumer has the right to request the repair or replacement of goods or the re-performance of services at no additional cost if they are found to be defective or not as described in the contract. The seller must remedy the defect within a reasonable time and without significant inconvenience to the consumer.

Right to Reduction or Termination: If the seller fails to remedy the defect within a reasonable time, the consumer may request a price reduction or the termination of the contract, and a full or partial refund depending on the circumstances.

Right to Damages: The consumer may also be entitled to compensation for any direct or indirect damage suffered because of the non-conformity of the goods or services, in accordance with the provisions of applicable law.

11. Warranty and Complaints

We comply with EU consumer rights laws regarding warranty and conformity of goods. You are entitled to a two-year warranty period starting from the date of delivery. Any complaints should be directed to our contact information provided above. Some products may have extended warranties.

12.   Data Protection

We are committed to protecting your privacy and personal data. Your personal data will be processed in accordance with our Privacy Policy. Our Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the EU General Data Protection Regulation (GDPR) and the laws of the Republic of Latvia. To understand our data practices, please review our Privacy Policy https://homehube.com/policies/privacy-policy.

At Home Hube, we take the privacy and security of our customers seriously. Please be aware that Home Hube will never request sensitive information such as passwords, bank account numbers, credit card details, or any other confidential financial information through any communication channel, including email, phone, or social media platforms (e.g., TikTok, Instagram, Facebook).

While providing support or resolving issues, we may ask for additional information, such as order details, billing addresses, or preferred methods of communication. However, under no circumstances will we request the sensitive data.

If you ever receive a communication purporting to be from Home Hube asking for such sensitive information, please do not respond and contact us immediately at info@homehube.com.

13.   Age Limitations

By placing an order, you confirm that you are at least 18 years of age. The services are not intended to be used by children. Customers must be at least 18 years old to order goods from our site. We do not knowingly accept orders from individuals under the age of 18.

If you are a parent or guardian and become aware that your minor child has placed an order on our site, please contact us immediately. We will take the necessary steps to cancel the order.

14.   Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent.

You agree to indemnify, defend and hold harmless Home Hube and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, caused by your violation of any law.

15.   User Comments, Feedback and Other Submissions

If you submit specific comments upon our request (such as contest entries) or choose to share opinions, creative ideas, suggestions, proposals, plans, or other materials with us on your own (collectively referred to as 'comments'), on any of our social media pages, you agree to the following:

All content shared on our social media pages is public, and we may, without restriction, edit, copy, publish, distribute, translate, and use these comments in any medium.

We have no obligation to:

  • keep any comments confidential,
  • provide compensation for any comments, or
  • respond to comments.

We may monitor, edit or remove content that we determine to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

16.   Severability

If any provision of these Terms and Conditions is found to be illegal, invalid, or unenforceable, the unenforceable part shall be considered separate from these Terms and Conditions. Such a decision will not affect the validity and enforceability of the remaining provisions.

17.   Dispute Resolution

We are committed to resolving any disputes that may arise in connection with this contract through mutual agreement and negotiation. If the parties are unable to reach a mutually satisfactory resolution through these means, then any unresolved disputes shall be finally settled by the courts of the Republic of Latvia. By entering this contract, both parties agree to the exclusive jurisdiction of the courts of the Republic of Latvia for the resolution of any disputes.

The customer has the right to also turn to the European Union dispute resolution institutions.

18.   Termination

You may terminate this Contract at any time by notifying us that you no longer wish to use our services. You will remain liable for all amounts due up to and including the date of termination.

If you fail to comply with any term or provision of these Terms and Conditions, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

19.   Modifications to the Contract

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our site. It is your responsibility to check our site periodically for changes.

We reserve the right to modify this Contract at any time to reflect changes to our policies, market conditions, or legal or regulatory requirements. Any modifications will be effective immediately upon posting the updated Contract on our site, and we will notify you of changes through our communication channels. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

All agreements between Home Hube and the customer are carried out in accordance with the terms in effect at the time of order fulfillment.

20.   Downloadable Policies for Your Convenience

To ensure transparency and convenient access, our policies – Privacy Policy, Shipping Policy, Return and Refund Policy, and Terms and Conditions – are available for download on our site. If you encounter any issues, please contact us to receive the latest or previous policy version.

21.   Final Provisions

This Contract is prepared in strict compliance with the Cabinet of Ministers of the Republic of Latvia regulation governing e-commerce, distance contracts, and consumer rights. This regulation set forth the specific information that must be provided to consumers before the conclusion of any distance contract.

We are committed to adhering to these requirements to ensure that our operations not only comply with Latvian law but also foster trust and transparency with our customers. For further details on the regulations that govern our activities and your rights as a consumer, please visit the following link: https://likumi.lv/ta/en/en/id/266462-regulations-regarding-distance-contractsFormas sākums.

22.   Contact information

If you have any questions or need further clarification, please do not hesitate to contact us.
Our contact information is posted below:
SIA “Home Hube”
info@homehube.com
Slokas Street 175-7, Riga, Latvia, post code: LV-1029
+371 29232767
Registration number: 50203598051
VAT number: LV50203598051