Shipping policy

 

SIA “Home Hube”

Registration number: 50203598051
VAT number: LV50203598051
Address: Slokas Street 175-7, Riga, Latvia
Email: info@homehube.com

Phone: +371 29232767

1. Introduction

Welcome to the Home Hube’s Shipping Policy. This document outlines the terms and conditions regarding the shipping of goods purchased from our website. At Home Hube, we aim to provide reliable delivery experience to all our customers within the European Union.

This Shipping Policy is an integral part of the legal agreements between SIA “Home Hube” (“Home Hube”, “we,” “us,” or “our”) and the customer (“customer,” “you,” or “your”). Our operations and services are governed by our comprehensive policies, each designed to ensure transparency, fairness, and superior customer experience:

This Shipping Policy covers important details related to delivery destinations, shipping times and shipping costs. Please read this document carefully to fully understand your rights and responsibilities regarding the delivery of your Home Hube purchases.

2. Shipping Destinations

We currently ship to addresses within the European Union (EU) member countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Unfortunately, we do not offer shipping to destinations outside of the EU currently.

3. Shipping Methods and Partners

The delivery of goods purchased on the Home Hube website is managed by our integrated shipping partner, Swotzy, which offers a wide range of delivery options. Swotzy's network includes reliable couriers: Omniva, DPD, Venipak, Smartpost Itella, Latvijas Pasts, Unisend, and QWQER Express. The shipping method will depend on the destination address, size, and weight of the shipment.

4. Shipping Times

Shipping times may vary depending on the product and its origin. In general, orders are processed, shipped and delivered within 4-30 days after payment confirmation. In some exceptional cases, shipments may take up to 45 days, and we will inform the customer accordingly. Pre-orders are dispatched according to the relevant date described in the product description.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier's website.

6.  Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. The exact shipping cost for your order will be calculated and displayed at checkout before you complete your purchase.

7. Missing or Damaged Shipments

If your order is lost, delayed or damaged during transit, please contact us immediately at info@homehube.com. Both Home Hube and the courier are responsible for resolving any issues related to delayed, lost, or damaged shipments. We will work with our shipping partners to ensure that you receive a replacement or refund as soon as possible.

8. Customs and Import Taxes

Orders shipped to destinations within the EU are not subject to customs duties or import taxes.

9. Contact information

If you have any questions or need further clarification, please do not hesitate to contact us at info@homehube.com.
Our contact information is posted below:
SIA “Home Hube”
info@homehube.com
Slokas Street 175-7, Riga, Latvia, post code: LV-1029
+371 29232767
Registration number: 50203598051
VAT number: LV50203598051