General information
What is Home Hube?
HomeHube is an online e-commerce shop specializing in home goods and
decor, offering a wide range of products to beautify your living spaces.
Where is Home Hube located?
We are based in Latvia and operate exclusively online.
What types of products does Home Hube sell?
We offer a variety of home goods, including our own line of Wall Decor
products, Lighting, Kitchenware, and Black Ceramic decorative pieces.
Company Information
Who can I contact for press inquiries?
For press inquiries, please contact us at info@homehube.com.
How can I provide feedback about my experience?
We welcome your feedback! Please email us at info@homehube.com to share your thoughts and experiences. Also you may fill out the review after order received. Your experience for us is important.
Ordering
How do I place an order?
Simply browse our website, add your desired items to the cart, and
proceed to checkout to complete your purchase.
Can I modify my order after it has beenplaced?
Once an order is placed, it cannot be modified. If you need to make changes, please contact our customer service as soon as possible.
Shipping
Which countries do you ship to?
We ship to all countries within the European Union.
What are the shipping costs?
Shipping costs vary based on the destination and the size of the order.
The exact cost will be calculated at checkout.
How long will it take to receive my order?
Delivery times vary by location, but typically orders are delivered
within 4-30 days.
Please note, that Wall Decor products are made pre-order, and preparation
and delivery can take up to 20-45 days. The delivery speed depends on the quantity of the order.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service immediately. Changes can be made if the order has not yet been shipped.
Do you ship to PO boxes or APO/FPOaddresses?
Currently, we do not ship to PO boxes or APO/FPO addresses. Please provide a physical address for delivery.
What happens if I’m not home when my order arrives?
If you are not home, the delivery service will leave a notice with instructions on how to retrieve your package or reschedule delivery.
Can I pick up my order from a local store?
Home Hube operates exclusively online and does not have physical store locations for order pickups.
Returns and Refunds
What is your return policy?
We offer a 14-day return policy for most items. Items must be returned in
their original condition and packaging. For more information check out our
Return and Refund policy.
How do I return an item?
To return an item, please contact our customer service to initiate the return process and receive a return shipping label. You can use the return form located in our Return and Refund policy Appendix 1 and Appendix 2.
Will I be charged for return shipping?
Return shipping is free for defective or incorrect items. For other returns, the customer bears all return shipping cost.
When will I receive my refund?
Refunds are processed within 14 days after we receive the
returned item.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, and
other secure payment methods available through Makecommerce.lv.). You can check all of our payment methods in our Terms and Conditions.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely through
Makecommerce.lv payment gateway.
Can I use multiple payment methods for asingle purchase?
No, we currently do not support splitting payments across multiple payment methods.
Product Information
Are the product images on your website accurate?
We strive to provide accurate images and descriptions of our products. However, there may be slight variations in colour due to lighting and monitor
settings.
For handmade items, there may be differences due to material and production processes. For example, black ceramic pieces may appear darker due to kiln strength, and the shape and tone of wood board engravings may slightly vary from the images.
Do you offer product warranties?
Yes, many of our products come with a 2 year manufacturer’s warranty. Specific warranty details are listed on the product pages. Some products have extended warranty.
How can I find more information about product?
Detailed product information is available on each product page. If you need further assistance, please contact our customer service.
Are all items on the website available for immediate purchase?
While most items are in stock, some may be on back order or preorder. Availability status is
indicated on the product page.
Customer Service
How can I contact customer service?
You can contact our customer service via email at info@homehube.com or through our contact form on the website.
What are your customer service hours?
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM CET.
Policies and Data
Do you have a privacy policy?
Yes, our privacy policy is available on our website and details how we handle your personal information.
What is your policy on damaged items?
If you receive a damaged item, please contact our customer service immediately. We will arrange a replacement or refund.
How do you handle my data under GDPR?
We comply with GDPR regulations to protect your personal data. You can read more about our data protection practices in our Privacy policy.
Can I request to have my data deleted?
Yes, you have the right to request the deletion of your personal data. Please contact our customer service to initiate this process.
Account Management
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your order history and save your shipping information for faster checkout.
How do I create an account?
Click on the "Sign Up" link at the top of our website and follow the instructions to create an account.
I forgot my password. How can I reset it?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Technical Support
I’m having trouble with the website. Who can I contact?
If you experience technical issues, please contact our customer service team for assistance.
What should I do if I encounter an error during checkout?
If you encounter an error during checkout, try refreshing the page or using a different browser. If the problem persists, contact our customer service.
Account and Security
How do I update my account information?
Log in to your account and go to the account settings to update your personal information, shipping address, and payment details.
How do you protect my personal information?
We use advanced encryption and security measures to protect your personal information. For more details, please see our Privacy policy.
Warranty and Repairs
Do you offer repair services for damaged items?
Yes, for certain items under warranty, we offer repair services. Please contact customer service for more details.
How do I make a warranty claim?
To make a warranty claim, please contact our customer service with your order details and a description of the issue.
Customization and Personalization
Do you offer customization or personalization of products?
Yes, some of our products can be customized or personalized. Please check the product page for customization options.
How do I provide details for a personalized item?
Please contact us info@homehube.com for customization orders.
Special Orders and Inquiries
Do you offer special orders for large projects or businesses?
Yes, we can accommodate special orders for large projects or business needs. Please contact our customer service for more information.
Can I request a product that is not listed on your website?
If you are looking for a specific product that is not listed, please
contact us. We may be able to source it for you.
Additional Information
Do you offer gift cards?
No, but we are working on it.
Do you have a loyalty program?
No, but we are working on it.